FREE UK DELIVERY ON ORDERS £50 +
If you wish to cancel/return your order, you have the right to do so under the Consumer Contracts Regulations 2013. You are entitled to a cooling-off period of 14 calendar days starting from the day the goods are delivered. To exercise this right, you must notify us in writing by email at hello@cushyhomeandstyle.co.uk within 14 days of receiving the goods.
Please notify us by email at hello@cushyhomeandstyle.co.uk before returning any goods, so we can provide you with the necessary details and facilitate the return process.
Once we have dispatched the goods, you will be responsible for the cost and process of returning the goods to us under these circumstances.
When arranging the return, you are responsible for selecting the correct shipping options based on the size and weight of the parcel. Please ensure that the measurements and weight entered into the shipping provider’s system are accurate. If we are charged additional fees by the shipping service due to an incorrect parcel size, weight, or incorrect shipping choice, we reserve the right to deduct these additional fees from your refund.
To be eligible for a refund, please return the goods in their original packaging and with a copy of your invoice as proof of purchase, within 14 days of notifying us of your decision to cancel. Please note that if items show signs of wear or use beyond what was necessary to inspect them, a deduction will be made from your refund to reflect the reduction in value. In cases of any wear or damage, this deduction may represent the full value of the item.
If 14 days have gone by since you notified us of your decision to cancel, unfortunately we cannot offer you a refund or exchange.
Please note that Gift Cards are non-returnable items.
If, on receipt of the goods, you find that they are damaged or the wrong goods have been sent, please notify us as soon as possible in writing by email at hello@cushyhomeandstyle.co.uk. Please keep the goods in their original packaging. We may ask for photographic evidence or arrange for the return of the goods. Upon receipt, we will examine the goods and contact you to discuss a replacement, exchange, or refund.
Please note that shedding fibres and pilling are natural characteristics of pure wool products and are not considered faults. We are also unable to accept returns for items that have been laundered.
Please send returns to:
Cushy Home & Style
12 Orchard Road
Hutton
Weston-Super-Mare
North Somerset
BS24 9RX
We recommend that you use insured and recorded delivery, as we cannot accept liability for goods lost or damaged in transit. We cannot guarantee that we will receive your returned item. Upon receipt, we will examine the goods, and if we are satisfied with their condition, you will be reimbursed for the returned products within 14 days.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If your return is approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment within 14 days. This may take several days to show in your account.
If you haven’t received a refund yet, first check your bank/credit card account again. Then contact your bank/credit card company, as it may take some time before your refund is officially posted. If you have done all of this and still have not received your refund, please contact us at hello@cushyhomeandstyle.co.uk. You may also contact your payment provider or seek alternative dispute resolution if the issue persists.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@cushyhomeandstyle.co.uk.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will be aware of your return.
If your product order from us included a non-standard shipping charge, the shipping charge will be non-refundable unless the goods are faulty or incorrect.
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